Shipping Times
Smith/McIver will ship all products within 2-3 business
days. Sometimes special circumstances arise and shipping may take a bit longer.
If a situation arises that will delay your order in any way we will contact you
by phone or email.
Shipping Damage
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise
through shipping. In the case that your
order, in whole or in part, is damaged by the carrier it has to be claimed with
that carrier. We will replace defective
merchandise but cannot be held liable for the actions of the freight carrier.
Returning Merchandise
Smith/McIver should be notified
no later than 10 days after you receive your order should you want to return
your merchandise. ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE!
Returns are accepted:
1) If you are dissatisfied with the quality of the
merchandise.
2) If the merchandise is defective.
Returns cannot be accepted if:
1) Your order was shipped out of the continental
All postage fees, both to you and back to us are the
responsibility of the purchaser. All returns must be preauthorized. There will be a 10% restocking fee on all
returned merchandise. (No restocking fee on exchanges.) Please do not mail the merchandise back
without first contacting
returns@afgen.com
Smith/McIver is not responsible for any misrepresentation of products by
the manufacturer or by its distributors.
Pictures and descriptions are provided by the respective manufacturer.
Exchanging Merchandise
We will accept almost all exchanges. Some reasons that will NOT ALLOW us to accept
exchanges are:
1) Merchandise was ordered more than 10 days ago. (you must exchange with the manufacturer after 10 days)
2) Merchandise was mishandled (broken) by the purchaser.
3) Merchandise is used or not in a resalable condition.
Exchanges cannot be accepted if:
1) Your order was shipped out of the continental
All postage charges are the responsibility of the purchaser.
All exchanges must be preauthorized.
There is no restocking fee on exchanges. Please do not mail the
merchandise back without first contacting returns@afgen.com
Order Cancellations
1) Orders can be canceled only if the order has not yet been
shipped.
2) There will be a 3% order cancellation fee on all orders
paid for by credit card to cover the credit card processing fees.
General Shipping Rates
Standard Shipping to Continental US
(3 - 5 business days)
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